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You must
agree to the below Terms and Conditions of Service
before you can order a product or use any service from
us. The cart system of Providing24.com will
not permit you to make any purchases unless you agree to
the below Terms of Service and the accompanied Policies
and Conditions.
1.1 The following terms and conditions apply to all business
relationships between the customer and "Jens Schneider", as operator
of the
FUN-SURF MEDIA - Global Internet Projects and the related "Internet
Service Provider" under the domain
Providing24.com, following named as
"us", Providing24.com or "Providing 24". The governing law is that which was valid when the
contract was put into effect.
1.2 Dissenting, conflicting or additional customer terms and
conditions, even if acknowledged, are not part of the contract
unless their validity is expressly agreed upon.
1.3 The various top-level domains (“domain suffixes”) are
administered by a multitude of different, mostly national,
organizations.
Each of these organizations allocating domains has different terms
and conditions for registration and administration of top-level
domains, their respective sub-level domains and the procedures for
domain disputes. As far as domains concern the contract, the
additional terms and conditions of the respective Domain
Organizations are applicable.
2.
Conclusion of the contract
2.1 Our offers are subject to change. We reserve the right to make
technical and other changes within reason.
2.2 Upon ordering, the customer is bound to the tentative offer. We
will confirm the receipt of the customer's order immediately. The
confirmation is not contractually binding. The confirmation and
acceptance of the contract may be incorporated together.
2.3 We are entitled to accept the offer of a contract (the order)
within a period of 5 working days after receipt. We are also
entitled to reject the order after examining the reliability of the
customer.
3.
Scope of services
3.1 As far as the subject of the contractual relationship is
concerned regarding the registration of domain names, we conduct the
procurement of the desired domain only. For the actual allocation of
the domain name, the customer can only expect it if this is
confirmed by the respective Domain Organization. We do not have any
influence over the allocation of the domain. A liability and
warranty for the actual allocation of ordered domain names is
therefore excluded.
3.2 We guarantee an annual average of 99% network availability for
the infrastructure of our
data centers
and the incorporated hosting products. If the security of the power
supply network or the maintenance of network integrity is in
jeopardy, we can temporarily restrict access to the service as
required.
3.3 Moreover, the scope of service implies on the described product
details, included technical resources and the specified services at
the time of the order. Offers are individually released in print or
electronic format and valid for the mentioned period.
3.4 If the customer wishes to be registered with search engines
(online search engines of Internet content), we are only responsible
for mediation. The operators of the search engines are solely
responsible for the date and time of the admission to the search
engine.
3.5 Technical details, products with hosting resources and hosting limitations are regulated by the
Hosting Policy. Consequent
usage guidelines for our products are regulated in the
Acceptable Use Policy.
3.6 Technical support services are always available but not included
in the standard offerings. If needed or desired, and requested, they
will be charged separately. The "Managed Service" Products are
subject to the Support Policy and the therein described
"Service Level Agreement".
4.
Data integrity
4.1 Where data is transmitted to us, the customers must back up
their data regularly. The server will be backed up regularly by us
when this is part of the offer. In the case of data loss, the
customer must transfer the respective databases to us again free of
charge.
4.2 The customer is obliged to carry out a complete data backup
before any changes are made.
4.3 The customer will receive an "User ID" (Account ID) and
"Password" for security purposes. This must be kept confidential.
The client will be held liable for any malpractice resulting from
the unauthorized use of the password. If the customer becomes aware
that unauthorized third parties know the password, they have to
inform us without delay. If the customer is at fault for third-party
password abuse, the customer will be liable for all user fees and
damages. In suspicious cases the client is able to request a new
password, which we then send on to the clients.
5.
Privacy
5.1 Our data protection practice conforms to the German Federal Data
Protection Act (BDSG) as well as the German Teleservices Act (TMG).
For purposes of compliance with our obligation to provide
information we hold a Privacy Policy ready.
It will show you what personal information we collect, store and
use. When you visit our website, you are already aware of the use of
cookies and you have the option to disagree to our privacy policy.
In case you make use of it, you may not use our online services.
5.2 Personal data of customers will only be collected and used, if
they are required for the creation, content arrangement or
modification of the contractual relationship. The client is
obligated to update these data in its online administrations area.
5.3 The client’s Email address will only be used for information on
orders, for invoices and – provided that the client does not object
– for customer care as well as for our newsletter.
5.4 We do not give any personal client information to third parties,
with the exception of our service partners as far as it is
necessary to fulfill the order
and provisioning, billing, and supply of the services requested.
5.5 The client has the right to information and a right to amend, to
suspend or to delete his saved information. If deletion conflicts
with a legal or contractual duty to save information, or other legal
grounds, the information will be made inaccessible.
6.
Published Content
6.1 It is the customer's responsibility to identify the Internet
content as their own or as third-party content. The customer's full
name and address must be present. Further obligations may result
from the provisions of the Telecommunications Act and Teleservices
Act. The customer is obliged to examine these provisions and to
comply with them.
6.2 The client undertakes not to publish content that may violate
the rights of third parties or otherwise violate the law. The
placement of erotic, pornographic, extremist material or material
not deemed in good taste is not permitted. We are entitled to block
access to the account of any customer who violates this. The same
applies in the event that the customer publishes content which is
capable of violating the rights of individuals or groups of people,
or that insults or denigrates these people. This applies even
without an actual legal claim. We are not obligated to review our
customers' content.
6.3 The sending of spam mail is forbidden. This includes in
particular the sending of illegal, unsolicited advertising to third
parties. With regards to the sending of Emails, it is forbidden to
provide false sender information or to conceal the identity of the
sender by other means. We are entitled to block the access if it is
not respected.
7.
Liability/Exemption/Penalty/Indemnity
7.1 For direct damages, secondary damages or lost profits due to
technical problems and disturbances within the Internet that are not
in our sphere of influence, we assume no liability.
7.2 With regards to contractors, we are not liable for minor
negligence of contractual obligations. This does not apply to all
cases of personal injury and is in accordance with the product
liability law. For indirect damages and loss of profits, we are
liable only in cases of intentional or gross negligence. In this
case we are liable only for the contract-typical predictable damage,
a maximum of 100% of the annually fee.
7.3 If the customer's web content or use of the resources and
services is in violation of paragraph 6 of obligations, particularly
in violation of legal prohibitions or morality, they shall be liable
to us for all of the resulting direct and indirect damages,
including property damage. In addition, the customer agrees to free
us from all claims by third parties – no matter which kind – that
may result from illegal internet content or use of the resources and
services. The exemption obligation includes liability for all legal
defense costs (e.g. court and attorneys' fees).
7.4 If there is a public violation while using our services and the
provided resources as well as each case of infringement of
obligations under these terms and conditions, Providing 24 has the right to charge a penalty. The amount of the
penalty is geared to the importance of the infringement and shall be
at least 1500.00 EUR. In the case of the penalty, the plea of
continuing relationship remains impossible. In case of persistent
violations each calendar day is considered independently as a
separate violation.
8.
Terms of payment
8.1 The prices and currencies are included in our offer
publications. The current base rates may be accessed at any time at
www.Providing24.com.
8.2
The account will be issued by invoice for the interval depending on
the contractual agreement or based on the offer description. All
charges shall be due immediately upon receipt of invoice. The
customer can pay after receiving the invoice manually or
automatically within the available payment methods. The default
payment methods are bank transfer to bank account in Germany and in
EUR currency, and
direct payment through Paypal. For payments via PayPal we reserve
the right to delay the execution of the service until final payment
confirmation by PayPal. For bank transfer from countries outside the
EU a fee may be applied by the operating bank.
When using the prepaid account, available credits can be added
manually to settle invoices. More
payment
options we provide, upon request or via the Payment Center. Invoices are
send to the email address stored in your customer system.
8.3
The prepaid account is held as a credit account on behalf of the
customer and serves to be able to settle future invoices and in real
time. Charging takes place through payment free of charge via bank
transfer in the SEPA area or via Paypal charging, whereby we demand
a transaction fee. A refund of the balance is possible at any time
upon request and will be paid after 20 days, via the same payment
method as the money was received, minus the transaction fee charged
upon receipt. These precautions should preventively protect against
fraud and misuse contrary to the defined provisions of the prepaid
system.
8.4 We
are entitled without warning to deduct default interest on all
overdue payments as indicated on the invoices. For every generated
and communicated payment reminder, we charge a processing fee of EUR
5.00. We
are also entitled, in case of default payments, to block the
internet presence of the customer and to block all other functions.
8.4
We are entitled without warning to deduct default interest on all
overdue payments as indicated on the invoices. For every generated
and communicated payment reminder, we charge a processing fee of EUR
5.00.
We are also entitled, in case of default payments, to block the
internet presence of the customer and to block all other functions.
8.5 The acceptance of checks is only for processing.
8.6 Invoices are sent by Email as attachments. Since we offer our
services exclusively online and these are also available online
only, we are entitled to charge a reasonable fee including postage
upon delivery request for printed invoice via postal mail. For retrospective changes to invoices, which come about due to no
fault of ours, we are entitled to charge a reasonable service fee.
In addition, the invoice history can be viewed after successful
login at the customer system.
8.7 Discounts are subject to certain promotions and marketing
campaigns and are valid in the context of the promotion conditions.
Providing 24 often offers discounts, coupons and
special offers for customers during the initial contract period.
Please note that special offers are limited-time promotional prices
that are available to new customers and are valid for the Initial
Term only, and not for successive or renewal periods. Discounts,
special offers and vouchers can not be combined with other
promotions. Such service plans typically renew at the regular
rate.
9.
Contract duration/cancellation/place of execution
9.1 Where not otherwise contractually agreed, the contracts are in
place for an indefinite period of time.
9.2 The contract is cancelable without giving reasons by both
parties at any time during a period of 30 days to the end of the
month, but at the earliest on expiry of the minimum contract period
stipulated in the contract. A cancellation can be done by email with
designation of the personal customer key word, in writing by letter,
fax or via customer service system, provided this option is
available.
9.3 We are also entitled to terminate the contractual relationship
for good cause without notice. One important reason for termination
would be in the case of two consecutive months that the customer did
not pay a substantial part of the compensation owed. Another
important reason, among others, can also be that the customer
contravenes or ignores warnings about infringement of the
requirements of section 6. Another important reason, that can result
in block or determination without notice, may be that the customer
uses content, which affects the performance or the safety of the
server.
9.4 The place of business for all services under this contract is
Starkenberg (Germany). Jurisdiction for all disputes arising from this contract is
for the relevant local court if the customer is a contractor, a
legal entity of public law, or public legal special fund. The same
applies if the customer does not have general jurisdiction in
Germany or when the domicile or habitual residence at the time of
the action is not known. We are also entitled to take legal action
in the country of residence of the customer.
9.5 If the client intends to devolve his contractual rights to
another person, he requires our consent. Devolution of contractual
rights can only be done in writing by letter, fax or via the
customer service system, provided this option is available. When
devolution is carried out by letter or fax, the previous and the new
contract partners must both provide a signature.
10. Rules for reseller
10.1 The customer is entitled to third-party contractual rights
using the Web Services provided to him by us. In this case, the
client still remains the sole contractor. The client is committed to
all the terms of the contract, arising from the terms and conditions
as well as from our product offer information and order forms,
passing these on to all third parties and obliging them to comply
with the terms. This also applies to the requirements in section 1
of these terms and conditions.
10.2 When changes need to be made regarding the participation acts
of third parties, the customer is obligated to cooperate. The
customer will provide us with the third party's address and contact
details on request. We are entitled, in the case of changes, to
contact third parties directly to demand their written agreement to
the changes.
10.3 The customer is responsible for all third party contractual
violations. The customer is financially liable to us for all damages
resulting from third party violations. In addition, we are exempt
from liability for all claims which may arise from third parties and
others.
11. Right of Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days
without giving any reason. The withdrawal period will expire after
14 days from the day of the conclusion of the contract. To exercise
the right of withdrawal, you must inform us of your decision to
withdraw from this contract by an unequivocal statement (e.g. a
letter sent by post, fax or e-mail): (Providing 24 -
P.O. 0319, 04607 Meuselwitz – Germany, Fax:+49 (0)
34495 149998,
Email: service@providing24.com). You may use the model
withdrawal form (end of this instruction), but it is not obligatory.
You can also fill in and submit the electronic form
(https://en.providing24.com/wrr1.php)
or any other unequivocal statement. If you use this option, we will
communicate to you an acknowledgement of receipt of such a
withdrawal on a durable medium (e.g. by e-mail) without delay. To
meet the withdrawal deadline, it is sufficient for you to send your
communication concerning your exercise of the right of withdrawal
before the withdrawal period has expired. Our description in detail
about your right of withdrawal including the example form can be
found
here.
Effects of withdrawal
If you withdraw from this agreement, we shall refund all payments
that we have received from you, including delivery costs (with the
exception of additional costs that arise if you have selected a form
of delivery other than the cheapest form of standard delivery
offered by us) without undue delay and within fourteen days at the
latest from the date on which we received the notice of revocation.
For this refund we use the same method of payment that you used for
the original transaction, unless expressly agreed otherwise with
you; in no event will you be charged any fees for this refund. We
may refuse the refund until the goods have been returned to us or
until such time as you have provided evidence that you have returned
the goods, whichever is the earlier. You must return or hand over
the goods to us without undue delay and, at all events, within
fourteen days at the latest from the date on which you notified us
of your withdrawal from the agreement. The deadline shall be deemed
to have been complied with if the goods are dispatched prior to
expiry of the deadline. The immediate costs of returning the goods
shall be borne by you. You shall only be required to compensate any
loss of value if said loss of value can be attributed to any
unnecessary handling of the goods for the purpose of testing the
condition, properties and functionality of said goods.
Withdrawal right does not apply to contracts
- when supply of goods which are not prefabricated and which
required for their production an individual choice or decision by
the consumer or which are clearly tailored to the personal needs of
the consumer; e.g. domains, web hosting, ...
Expiration of revocation rights
- Your right of cancellation expires prematurely if the contract is
completely fulfilled by both parties after the consumer has
expressly agreed that the provider begins before the end of the
withdrawal period with the execution of the contract and confirmed
his knowledge that he loses his right of withdrawal by its agreement
with the beginning of the execution of the Contract.
12. Queries and complaints Queries and complaints should be addressed to the
Service Management via letter mail to our post address or by using
the available contact opportunities.
General
information obligation according to § 36 Consumer Dispute Settlement
Act (VSBG)
Under the following link, the EU Commission provides a platform for
out-of-court settlement. This gives consumers the opportunity to
settle disputes in connection with their online order without the
intervention of a court.
* These
General Terms of Service and the related regulations and policies are provided
in different languages for informational purpose only. It is herewith clarified
that exclusively the General Terms of Service in the German language shall be
decisive for the contractual relationship and the legal authority.
Last Revised: 01.01.2015
Privacy Policy
Datenschutzinformation
Version 2 – 25.05.2018
Der Schutz
Ihrer persönlichen Informationen und Ihr Vertrauen haben für uns höchste
Priorität. Deshalb respektieren wir die relevanten Datenschutzgesetze und
informieren Sie im Folgendem umfassend über den Umgang mit Ihren Daten sowie
Ihre Rechte auf Auskunft, Berichtigung, Sperrung,
Übertragung und Löschung.
Personenbezogene Daten werden ausschließlich im Rahmen der gesetzlichen
Vorschriften erhoben und verarbeitet. Mit dieser DSGVO-konformen
Datenschutzinformation möchten wir über Art, Zweck und Umfang der von uns
erhobenen und genutzten personenbezogenen Daten informieren.
Verantwortlicher:
Jens
Schneider
Wasserturmstr. 12
04617
Starkenberg
Als für
die Verarbeitung Verantwortlicher haben wir zahlreiche technische und
organisatorische Maßnahmen umgesetzt, um einen möglichst lückenlosen Schutz der
über diese Webseite verarbeiteten personenbezogenen Daten sicherzustellen.
Dennoch können Internetbasierte Datenübertragungen grundsätzlich
Sicherheitslücken aufweisen, sodass ein absoluter Schutz nicht gewährleistet
werden kann. Aus diesem Grund steht es jeder betroffenen Person frei,
personenbezogene Daten auch auf alternativen Wegen, beispielsweise postalisch,
an uns zu übermitteln. Wenn Sie unsere Webseite nutzen, werden Ihre Daten über
sichere SSL Verschlüsselung übertragen und ausschließlich auf Servern in
deutschen Rechenzentren mit TÜV Zertifizierung nach ISO 27001 verarbeitet. Dies
gilt für alle Funktionen auf die Sie über unsere Webseite Zugriff haben. Für den
Betrieb unserer Webseite betreiben wir mehrere Server in deutschen Rechenzentren
von folgenden Drittanbietern:
STRATO
AG
Pascalstraße 10
10587 Berlin
IONOS SE
Elgendorfer Str. 57
56410 Montabaur
*Die
Erläuterungen zum Zweck der Erhebung, Speicherung und Verarbeitung
von personengebundenen Daten auf unseren Servern, sowie Art und
Umfang, entnehmen Sie den folgenden Ausführungen.
Verwendung Ihrer Daten
Vertragsdaten: Während
einer Bestellung oder Auftragerteilung fragen wir lediglich die Informationen
ab, die wir zur Erfüllung Ihres Auftrags zwingend benötigen. Wir speichern und
verwenden Ihre personenbezogenen Daten nur für die Bearbeitung Ihrer Aufträge
und für die auftragsbezogene Kommunikation.Dabei erheben, verarbeiten
und speichern wir die Daten, die Sie angeben, z.B. Name, Anschrift,
Emailadresse, Telefonnummer. Außerdem speichern und verarbeiten wir Daten über
den Auftrags- und Zahlungsverlauf sowie Korrespondenzen die im Zusammenhang mit
dem Vertrag stehen.
Kontaktaufnahmen: Bei
der Kontaktaufnahme durch den Kunden, zum Beispiel per Kontaktformular,
Ticket System, E-Mail, Fax oder postalisch, werden die Angaben des Nutzers
zwecks Bearbeitung der Anfrage sowie für den Fall dass Anschlussfragen entstehen
gespeichert. Die Speicherung beinhaltet die digitale Verarbeitung der
Kontaktaufnahme mit den darüber mitgeteilten Inhalten, dem Namen des
Anfragenden, Emailadresse, IP bei Formularnutzung sowie Absenderdaten bei
postalischer oder Faxzustellung. Kontaktaufnahmen durch uns finden
lediglich statt unter Bezugnahme einer bestehenden Anfrage des Kunden oder
resultieren aus Informationsnotwendigkeit oder gesetzlichen
Informationspflichten für einen bestehenden Vertrag. Dies kann die
Kontaktaufnahme per Email oder auf dem Postweg, zu folgenden Zwecken sein: der
Information über verfügbare Upgrades, Verlängerung oder Ablauf eines Vertrages,
Rechnungserstellung und Zahlungsbestätigung, Vertragskündigung, technischer
Hinweise zu den Produkten und angekündigten Wartungsarbeiten, Neuerungen und
Änderungen am Vertrag oder den vorliegenden Vereinbarungen und Richtlinien,
Hinweise auf Verstöße oder sonstige im Vertragsverhältnis begründete
Informationen.
Webservicedaten: Wir verarbeiten Daten, die Sie selbst auf unseren
Servern ablegen, wenn Sie unsere Dienste wie z.B. Webspace, Webservices,
Emailservice nutzen. Dies umfasst die Herstellung von Sicherheitskopien unserer
Server in unseren Backup-Systemen oder Arbeiten mit denen Sie uns beauftragt
haben wie technische Unterstützungsleistungen oder Inhaltsarbeiten. Bei einigen
Verwaltungsoberflächen (Control Panels) wird aus Sicherheitsgründen, für Sie
selbst, die IP Adresse der letzten Anmeldung des Administrators gespeichert und
nach dem Login angezeigt. Dies soll Ihnen Aufschluß geben, wer Ihr Hostingpaket
zuletzt genutzt hat um eine Nutzung durch unbefugte Dritte auszuschließen. Mit
der Einrichtung eines Hostingkontos übermitteln wir lediglich die Domain zur
Aufschaltung um den reibungslosen Betrieb des gebuchten Angebotes gewährleisten
zu können. Weitere Daten des Kunden werden dabei nicht übermittelt oder von uns
auf dem Server eingetragen. Davon ungeachtet obliegt dem Kunden die
eigenverantwortliche Anpassung persönlicher Einstellungen, welche nicht im
Zusammenhang mit dem Betrieb des gebuchten Paketes erforderlich sind sondern
lediglich optionale Individualisierungsmöglichkeiten schaffen. Dies umfasst
beispielsweise die Eingabe der Emailadresse um wichtige technische Informationen
vom Server per Email zu empfangen oder die Nutzung zusätzlicher Angebote
Dritter, die im Rahmen des Angebotes nutzbar sind.
Domaindaten: Für
Domainregistrierungen müssen wir bestimmte personenbezogene Daten an die
Registrare und Registrierungsstellen weiterleiten. Diese Daten werden in den
Whois-Datenbanken der Registrierungsstellen gespeichert und können öffentlich
abrufbar sein. Für die Registrierung einer „.de“-Domain werden an die DENIC eG
in Frankfurt derzeit Namen und Anschrift des Domaininhabers, des administrativen
und technischen Ansprechpartners sowie des Zonenverwalters und darüber hinaus
Telefon- und Telefaxnummer sowie Emailadresse des technischen Ansprechpartners
und des Zonenverwalters weitergeleitet. Name und Adresse sind unter www.denic.de
in der „Whois“-Abfrage für den Kunden sowie für Dritte einsehbar. Bei .com,
.net, .org Domains müssen wir darüber hinaus die Telefon- und Faxnummer sowie
Emailadresse des administrativen Ansprechpartners weiterleiten. Diese
Informationen sind in den jeweiligen Whois-Datenbanken öffentlich abrufbar und
durch die Registrierungsbehörden vorgeschrieben. Die Weitergabe persönlicher
Daten erfolgt hierbei zum Zwecke der Registrierung (Anmeldung) Übertragung
(Transfer), Konfiguration, Pflege und Löschung im Auftrag des Domaininhabers
(Kunden). Dabei werden Bestandsdaten unter Berücksichtigung der Rechtsgrundlage
zur Vertragsdurchführung, Art. 6 Abs. 1 lit. b DSGVO an die Registrierungsstelle
übermittelt. Der Zeitraum der Speicherfrist ist dabei abhängig von der Auswahl
der gewählten Top Level Domain (TLDs) und ist abhängig vom Registrar Accredation
Agreement (RAA) der jeweiligen Vergabestelle ab. Beteiligter Drittanbieter für
die Durchführung ist: regworld internet GmbH Franzstr. 51 52064 Aachen,
Deutschland.
Log-Daten: Wenn Sie unsere Webseite besuchen oder unsere Dienste nutzen
übermittelt das Gerät, mit dem Sie die Seite aufrufen, automatisch
Verbindungsdaten an unsere Server. Das ist insbesondere der Fall, wenn Sie
bestellen, wenn Sie sich einloggen oder wenn Sie Daten hoch- oder herunterladen.
Log-Daten werden von unseren Servern auch erfasst, wenn Besucher Ihre bei uns
gebuchten Webservices aufrufen. Log-Daten enthalten z.B. die IP-Adresse des
Gerätes, mit dem Sie auf die Website oder einen Dienst zugreifen, die Art des
Browsers, mit dem Sie zugreifen, die Webseite die Sie zuvor besucht haben, Ihre
Systemkonfiguration sowie Datum und Zeitangaben. Wir speichern IP-Adressen nur,
soweit es zur Erbringung unserer Dienste erforderlich ist. Ansonsten werden die
IP-Adressen gelöscht oder anonymisiert.
Cookies: An verschiedenen Stellen unseres Webangebots setzen wir Cookies
ein. Cookies sind kleine Dateien, die unser Server auf dem Endgerät, mit dem Sie
auf unsere Webseite oder unsere Dienste zugreifen, speichert. Sie enthalten
Informationen, die bei einem Zugriff auf unsere Dienste abgerufen werden können
und so eine effizientere und bessere Nutzung unserer Angebote ermöglichen. Wir
setzen permanente und sogenannte Session Cookies ein. Session Cookies werden
bereits beim Schließen Ihres Webbrowsers gelöscht. Permanente Cookies verbleiben
auf Ihrem Endgerät, bis sie gelöscht werden, längstens jedoch 60 Tage. Die
Cookies dienen der Verbesserung unseres online Angebotes und der Nutzung
bestimmter Funktionen. So kann z.B. der Bestellvorgang unserer Webseite
ausschließlich mit Hilfe von Cookies ermöglicht werden, darüber hinaus werden
Cookies unter anderem auch verwendet, um statistische Werte zu unserem
Webangebot, beispielsweise über die Anzahl der Besucher zu erheben oder die
Vermittlung unserer Produkte, durch Afiliate Partner, zu erfassen um für den
Verkaufsabschluß zustehende Provisionen gewähren zu können. Eine Zuordnung der
durch die Cookies gespeicherten Informationen zu ggf. von Ihnen bei uns
gespeicherten personenbezogenen Daten findet nicht statt. Sie können Ihren
Browser so einstellen, dass er Sie vor dem Setzen von Cookies informiert oder
das Setzen von Cookies blockiert. Unter Umständen sind dann bestimmte Funktionen
unseres Webangebots für Sie nicht nutzbar.
Sprachauswahl: Unser online Angebot bietet teilweise mehrsprachige
Inhalte. Zur automatisierten Weiterleitung auf die entsprechende Sprachversion
unserer Webseite wird dabei Ihre IP Adresse mit der IP Datenbank von GeoLocation
abgeglichen. Dieser Abgleich findet auf unseren Servern statt und es werden
keine Daten an Dritte übermittelt. Im Anschluß erfolgt die automatische
Weiterleitung auf das entsprechende Angebot in Ihrer Sprache oder das Webangebot
für Ihr Land. IP Addressen werden dabei nicht gespeichert. Eine weitere
Möglichkeit der Sprachauswahl wird über Google Website Translate realisiert wo
der Nutzer aus einer Vielzahl Sprachen, über ein Drop-Down Menü auf unserer
Webseite auswählen kann. Hierbei werden die Inhalte der Webseite zum Zweck der
automatisierten Übersetzung in eine andere Sprache an Google übertragen
(https://translate.google.com/manager/website/). Die Übertragung beschränkt sich
auf Inhaltsdaten unserer Webseite. Der durchführende Drittanbieter ist: Google,
Mountain View CA, USA.
Live Chat: Im Live Chat bieten wir Kunden und Besuchern unserer Webseite
die Möglichkeit zur direkten Kontaktaufnahme. Dafür ist keine Registrierung oder
Installation erforderlich. Wir fragen Sie lediglich nach Ihren Namen um Sie
ansprechen zu können. Zur Navigationshilfe wird zusätzlich die aktuelle
Aufenthaltsseite, wo Sie sich auf unserer Webseite befinden übermittelt.
Tracking & Analyse: Ein Tracking des Nutzerverhaltens oder Aufzeichnungen
dieser Art, mittels Analysetools, findet auf unseren Webseiten nicht statt.
Gleiches gilt für automatische Entscheidungsfindung oder auch Profiling genannte
Verfahren. Wir betreiben lediglich ein Partnerprogramm welches Dritten
ermöglicht unsere Dienste anderen Internetnutzern zu empfehlen. Dritte, in
diesem Fall, können Kunden oder Partner sein welche einen codierten Link zu
unserem Angebot erhalten. Beim Aufruf eines solchen Links wird der Nutzer
(Geworbener) auf unser Angebot umgeleitet. Dabei werden die nötigen Affiliate
Cookies auf dem Zugangsgerät des Geworbenen gesetzt. Diese Cookies dienen allein
dem Zweck der korrekten Provisionszuordnung des Empfehlers, im Rahmen des
Partnerprogramms, sowie der Messung des Erfolgs eines Werbemittels. In dem
Cookie wird eine individuelle, jedoch nicht auf den einzelnen Nutzer zuordenbare
Codierung hinterlegt.
Newsletter: Als Kunde oder registrierter Nutzer
können Sie unseren kostenlosen Newsletter mit interessanten Themen, Neuigkeiten
und besonderen Angeboten sowie Upgrades zu gebuchten Produkten abonnieren. Dem
Empfang unseres Newsletters müssen Sie ausdrücklich zustimmen. Die Bestellung
des Newsletters ist ausschließlich über unsere Webseite möglich. Der Versand
erfolgt dann regelmäßig in deutsch oder englisch bis Sie dies widerrufen.
Möchten Sie den Newsletter abbestellen, können Sie sich jederzeit vom Verteiler
abmelden, indem Sie auf den Abmeldelink klicken, den wir in jeder Email
eingebaut haben oder direkt über unsere Webseite, wo Sie die Austragung aus dem
Verteiler beauftragen können. Nachdem Sie sich abgemeldet haben erhalten Sie von
uns keine weiteren Newsletter. Die im Newsletter eingebundenen Inhalte können
durch Systemlinks verschlüsselt sein. Dies dient der Optimierung der Inhalte
sowie der Erfolgsmessung der Zustellung sowie der Inhalte und basiert auf der
Rechtsgrundlage Art. 6 Abs. 1 lit. f DSGVO. Dabei werden ausschließlich die
Gesamtzahlen (Klicks und Views) sowie generelle Versandstatistiken wie die
Anzahl der Empfänger erhoben. Ein personalisiertes oder auf den einzelnen
Empfänger zurückverfolgbares Tracking findet dabei nicht statt.
Meinungsumfragen: Für
die Weiterentwicklung unseres Unternehmens ist es wichtig die Aussenwahrnehmung
mittels Umfragen in Erfahrung zu bringen sowie die Verbesserungsmöglichkeiten an
unserem Serviceangebot zu überprüfen. Daher kann es vorkommen, das ein
ausgewählter Kundenkreis, per Email, zur Teilnahme an einer Umfrage, eingeladen
wird. Diese findet ausschließlich in Form eines Onlinefragebogens statt und
beruht auf freiwilliger Teilnahme. Selbstverständlich kann dieser Emaileinladung
jederzeit widersprochen werden.
Payment Service:
Wir bieten auf unserer Webseite alle gängigen Zahlungsmittel an. Zur Begleichung
einer Rechnung erhalten Sie eine Email mit Informationen um die Zahlung
vornehmen zu können. Abrechnungsinformationen können ebenfalls zu jeder Zeit im
Kundenservice Panel abgerufen werden. Zur Abwicklung von Bezahlvorgängen setzen
wir PayPal (PayPal Europe S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449
Luxembourg) auf Grundlage der Vertragsdurchführung, Art. 6 Abs. 1 lit. b DSGVO
ein. Dabei übermitteln wir den Rechnungspreis und eine Referenz zur Zuordnung
der zu erwartenden Zahlung sowie in einzelnen Fällen (Paypal Button) Ihren Namen
und Lieferadresse. Diese Informationen werden nicht gespeichert solange die
Zahlungsabwicklung nicht durchgeführt wird und dienen lediglich als Eingabehilfe
(vorausgefüllte Felder) um den Bezahlvorgang zu optimieren und für Sie
komfortabler zu gestalten. Die persönlichen Informationen welche für die
Zahlungabwicklung durch Paypal notwendig sind, erfasst der Kunde nach Auswahl
der bevorzugten Bezahlmethode, auf der Paypal Bezahlseite, selbst. Wir haben
keinen Zugriff auf die eingegebenen Zahlungsinformationen bei Paypal und können
solche Daten auch nicht speichern. Die vollständige Datenschutzerklärung von
Paypal kann hier eingesehen werden:
https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Behördliche
Herausgabe: Wir
geben Daten nur nach Maßgabe der gesetzlichen Vorschriften oder eines
gerichtlichen Titels an Behörden und Dritte heraus. Auskünfte an Behörden können
aufgrund einer gesetzlichen Vorschrift zur Gefahrenabwehr oder zur
Strafverfolgung erteilt werden. Dritte erhalten nur Auskünfte, wenn eine
gesetzliche Vorschrift dies vorsieht. Dies kann z.B. bei
Urheberrechtsverletzungen der Fall sein.
Rechtsgrundlage der
Verarbeitung
Unsere Erklärungen zur Datenverarbeitung ist
DSGVO-konform und baut auf folgende Rechtsgrundlage auf:
·(Art. 6 I lit. a DSGVO) dient für uns als Rechtsgrundlage über
Verarbeitungsvorgänge, bei denen wir eine Einwilligung für einen definierten
Verarbeitungszweck einholen.
·(Art. 6 I lit. b DSGVO) bezieht sich auf die Verarbeitung
personenbezogener Daten welche zur Erfüllung eines Vertrags erforderlich sind.
Dies gilt auch für Verarbeitungsvorgänge, die eine Durchführung vorvertraglicher
Maßnahmen erforderlich machen, z.B. in Fällen von Anfragen über Produkte und
Leistungen.
·(Art. 6 I lit. c DSGVO) bezieht sic auf die Verarbeitung von
persönlichen Daten welche einer rechtlichen Verpflichtung unterliegen wie
beispielsweise zur Erfüllung steuerlicher Pflichten.
·(Art. 6 I lit. f DSGVO) Auf dieser Rechtsgrundlage basieren
Verarbeitungsvorgänge, die von keiner der vorgenannten Rechtsgrundlagen erfasst
werden und wenn die Verarbeitung zur Wahrung unserer berechtigten Interessen
oder die eines Dritten erforderlich wird, sofern die Interessen, Grundrechte und
Grundfreiheiten des Betroffenen nicht überwiegen. Ein berechtigtes Interesse ist
in der Regel anzunehmen, wenn die betroffene Person ein Kunde des
Verantwortlichen ist.
·(Art. 6 I lit. f DSGVO) wenn die Verarbeitung personenbezogener
Daten unser berechtigtes Interesse zur Durchführung unserer Geschäftstätigkeit
ist.
Bei der Ausführung
von Kundenaufträgen sind wir teils auf Partnerunternehmen angewiesen und in
einigen Fällen sind wir ausschließlich als Vermittler tätig. Daher ist die
Übermittlung einiger Ihrer Daten an Dritte, für die Auftragsausführung,
erforderlich. Dies wird insbesondere bei der Ausstellung von SSL Zertifikaten
und der Registrierung von Domains der Fall sein. Dies geschieht stets nur zweckgebunden und
unter Berücksichtigung Ihrer schutzwürdigen Interessen. Bei einigen unserer
Produkte setzen wir auf die Erfahrung spezialisierter Partnerunternehmen welche
wir im Folgenden aufführen:
Webhosting
Die nachfolgenden
Informationen gelten für die Produkte „Personal, Economy, Business“.
Zweck der Nutzung:
Zur Verfügungstellung von Speicherplatz
Datenkategorien:
Inhaltsdaten (vom Kunden selbst festgelegt)
Rechtsgrundlage:
Vertragsdurchführung, Art. 6 Abs. 1 lit. b
DSGVO
Speicherfrist:
Buchungszeitraum
Beteiligte Drittanbieter:
Hostinger, UAB - Europos 32-4, 46326 -
Kaunas, Lithuania (EU)
Der
Drittanbieter bestätigt die Einhaltung (Compliance) mit der DSGVO.
Aufgrund des Serverstandorts und geltendem nationalen Recht der USA
ist diese aber nur teilweise umsetzbar. Daher weisen wir Sie darauf
hin, dass Sie Ihre eigenen Kunden und Webseitenbesucher über den
Standort Ihrer Webseite, geltende Abkommen und die Datenverarbeitung
selbständig im Vorfeld informieren müssen. Die Erhebung, Verwendung
oder Speicherung personenbezogener Daten von Bürgern der EU wäre
indes nicht zulässig und bedarf einer gesonderten und expliziten
Zustimmung.
Ihre Rechte
Neben dem
Auskunftsrecht steht Ihnen auch ein Berichtigungsrecht über Ihre bei uns
gespeicherten personenbezogenen Daten zu. Darüber hinaus haben Sie das Recht auf
Sperrung und Löschung sowie Übertragung Ihrer gespeicherten Daten. Sofern einer
Löschung gesetzliche, vertragliche oder handels- bzw. steuerrechtliche
Aufbewahrungsfristen oder sonstige gesetzlich verankerte Gründe entgegenstehen,
kann anstelle einer Löschung nur eine Sperrung Ihrer Daten erfolgen.
Ihre Kundendaten
können Sie über vorhandene Kundenzugänge selbst ändern oder über den
Kundenservice ändern lassen. Daten die Sie selbst und ohne Aufforderung während
der Nutzung von Webservices hochgeladen haben, werden nach Vertragsbeendingung
gelöscht. Sicherheitskopien in unseren Backup-Systemen werden ebenfalls
automatisch, mit einer gewissen Zeitverzögerung, gelöscht. Vertragsdaten werden
nach Vertragsbeendigung gesperrt und nach Ablauf der gesetzlichen
Aufbewahrungsfrist gelöscht.
Darüber hinaus
können Sie jederzeit gegen diese Verarbeitung Widerspruch einlegen. Möchten Sie
eines dieser Rechte ausüben, kontaktieren Sie uns bitte wie folgt:
The Hosting Policy regulates all the details for Hosted Service Accounts and specifies the technical resources and the necessary elements
for the establishment and operation of your ordered products and may
include: web hosting, web space, domain names, software, installation services,
licenses, databases, email accounts, cron jobs and further to the package
belonging product properties.
1.
Counterpart
1.1 Customer
Service
The Customer
Service Center is available to the customer for administrative questions about
the account with us and can be contacted by email, letter post or fax. The
Customer Service provides solely information on product information, invoices,
payments and other service related, non-technical questions. For orders to the
customer master data update, change requests, purchase orders, and personalized
information, mentioning of the personal customer key word is required to
authorize the respective service.
1.2 Customer
Support
All products include free technical support during stipulated support hours via
email and ticketing system. For support queries the client must be logged in to
the Ticket System or use the email address registered with us within the
customer account.
In general,
client support orders are included in the all-inclusive price of the product.
Queries regarding individual problems which take more than 15 minutes’ working
time to solve are only handled in exceptional cases. In this case a fee is
charged after consultation with the client, according to the
"Service-Level-Agreement 0" (SL0) mentioned in "Support Policy".
2. Monitoring Services
HTTP
SMTP
POP3
FTP
MySQL
In
addition, the system capacity utilization, the hard disk volumes and mass mail
sending are monitored. On shared servers the limit of 100 emails sent per hour
cannot be exceeded. A system failure will be disclosed in the Customer Service
Area and maintenance work will be announced. Status reports will be sent
additionally via email to the registered email address of the customer.
3. Data
Protection All data are backed up as a complete server image to be
able to recover the server system and data in the case of a total failure or
hard drive crash. It is not possible to restore a single account or a web page
with this backup. Generally, the customer is obliged to bear the sole
responsibility for backups of the Hosted Service Account and be informed that it
is not possible to restore any account bigger then 2 GB through the control
panel interface. In case that Providing24.com operates backups on account level,
it can even not extend 2GB of data per account. Further more it is also not
possible to create backups on our side extending a webspace of 2 GB. In addition, we offer
different systems for manual and automated generation of backups for hosting
accounts. These can be ordered optionally through our website. If a backup
service is specified in the information for the selected product, automated
backups are created by us. Individually, on demand or via self-access, it will
be possible to restore a single hosting account with this backup. If the data is
remotely hosted in our Backup Network, the mentioned amount of backup
versions/images within the product description can be used and restored if
necessary with a verified support request. If the backups are stored on the same
local hosting account the backup versions are limited by the available webspace
and the customer is responsible to download or transfer the respective backup
version to an secure external and independent repository. Providing24.com is not
liable for any loss of content if the backup has not been generated and the
generation of backups was made possible through the Control Panel Interface. It
is the client's sole responsibility to safeguard the account data and to store
backups securely on an remote storage for recovering the webhosting account.
4. Content
and Data of Hosted Service / Webspace Accounts Changes made by support,
such as the deleting, relocation and overriding of content and sensitive
information which will be deployed and/or received by clients can only be made
if these requests are verified by the Support System or in writing as a fax
containing the company stamp and a hand-written signature. Work which can be
done by clients themselves and is possible to do must also be done by the
client.
5. Changes
to Configuration Files Generally, individual customization to
configuration files is not possible for Hosted Service Accounts. This applies to
system settings and the services provided. The offered products are hosted in
the respective Data Centers according to the system requirements of the operated
software or application. Therefore, additional settings and changes to the
operation of the product are not required.
IMAP The
number of parallel IMAP connections for IP addresses is limited on the grounds
of server stability.
SMTP The settings which are offered, such
as forwarding, autoresponder, spam filter, black- and whitelist etc. can be
changed by clients if access to the Console is granted. If not the services can
be requested via Support System. Other individual settings and configuration of
the mail system are not permitted.
MySQL On shared MySQL servers it is not possible to change the
values of my.cnf due to generally-used configuration. For each database user are
as many databases as required possible to be setup, according to the offer
details or as optionally ordered. The database user has access only to those
databases. If no access to the console is provided, the technical support will
setup the required databases after request via Support Center. For pre-installed
or managed Hosted Service Products it is not necessary to have a explicit access to the
assigned databases. These are individually integrated within the product setup
according to requirements of the subscribed product package. Access is not
granted for this case.
6. Process
Monitoring To enable fair resource allocation there is a process
monitoring system on shared servers which stops processes with excessive running
times and/or RAM exploitation. Is this the case the requested Website or Web
Application hosted on this account will respond with the regarding error
message. If the stability of the server or the network is affected, Providing 24 has the right to temporarily or completely block the
perpetrator account.
7. Installation of Additional Software The
installation of additional software or libraries is not applicable for Hosted
Service Accounts. For Hosting Accounts the customer is permitted to install
software on his own responsibility in compliance to the "Acceptable Use Policy"
and in accordance to the available resources. On request the technical support
can perform the installation after a request via Support Center. Depending on
the nature and effort this service will be invoiced according to the actual
hourly rate plus additional efforts. This is the sole responsibility of the
client. There is no right to claim support services in this context.
8. Hosting
Account Relocation Relocation of hosting accounts can be performed upon
request. A moving service can be performed from external servers to our data
center, within our data center or from our data center to an external server.
This service will be accounted within an individual pricing whilst taking into
account the effort, the moving volume and subsequent services. The
responsibility for the account relocation is on customer side after requesting
the service via Support Center and the accompanying confirmation of us. The
customer must provide the access data for the respective accounts, FTP data and
further information which are necessary to initiate the transfer.
9. Spam
The mail server may not be used for sending mass emails (mails with the same
content to more than 30 addresses) or unsolicited advertising. If this occurs
all the same, the account of the user will be closed. Likewise, it is forbidden
to misuse any other Providing 24 service e.g. auto responder or
other programs to send mass emails.
10. Software
10.1
Delivery & Utilization
Special
provisions for the delivery and use of software - As far as Providing 24 provide the customer any software or make software accessible via
Internet, as a part of the contractual relationship the following regulations
apply:
1.The customer is entitled to the use of Providing 24 software
developed under the respective licensing and terms of use. Providing 24 grants the customer a limited and simple legal right of use as long
as the contract subsists.
2.Handed over software and manuals remain in possession of Providing 24 pending full payment.
3.For convey of third-party software (including Open Source Software), the
customer has to pay attention to the license and usage terms of the manufacturer
or software developer.
Last Revised:
01.01.2015
Acceptable Use Policy
Acceptable Use Policy (AUP)
The purpose
of this AUP is to enhance the quality of the Services and to protect all our
customers, and the Internet community as a whole, from illegal, irresponsible,
or disruptive Internet activities. This AUP applies to each customer and its
employees, agents, partners, contractors or other users of the customer who
obtain services from Providing 24. Each User should use common sense and good
judgment in connection with the services.
This AUP governs the usage of Providing 24's products and services. This AUP is
incorporated by reference into each contract Providing 24 enters into with a
customer for the use of any product or service ordered. In addition, this AUP is
incorporated part of the Terms of Service applicable at www.Providing24.com.
1. Resource
usage
The Web Hosting comprise the provision of web space on our servers to enable you to
upload pages and files for the purpose of online accessible publishing. The
offers are intended for end customers for private or business use. The resale of
resources or the free provision to third parties is not permitted.
2.
Prohibited uses
Utilize the
services to send unsolicited bulk and/or commercial messages over the Internet,
known as "spam" or "spamming" is not permitted. It is not only harmful because
of its negative impact on consumer attitudes toward Providing 24, but also
because it can overload Providing 24's network and disrupt service to its
customers subscribers. Maintaining an open SMTP relay is prohibited. Any direct
action, configuration, or setting that causes excessive outbound email traffic
is subject to review and possible action. When a complaint is received,
Providing 24 has the absolute and sole discretion to investigate and take
further steps to avoid a service interruption or a negatively influencing
operation on our shared hosting network. Should "spam" originate from our
servers, our IP address can be blocked resulting in email and web hosting
services being effected.
The customer
agrees to not use the Hosted Services for:
any way that breaches any
applicable local, national or international law or regulation
any way that is unlawful or
fraudulent, or has any unlawful or fraudulent purpose or effect
the purpose of harming or
attempting to harm minors in any way
sending, knowingly receive,
upload, download, use or re-use any material which does not comply with our
content standards
transmitting, or procure
the sending of, any unsolicited or unauthorized advertising or promotional
material or any other form of similar solicitation
knowingly transmit of any
data, send or upload any material that contains viruses, Trojan horses,
worms, time-bombs, keystroke loggers, spyware, adware or any other harmful
programs or similar computer code designed to adversely affect the operation
of any computer software or hardware
running stand-alone,
unattended server-side processes or any daemons including (but not limited
to) IRCd
running any type of web
spider, indexer, crawler
running any software that
interfaces with an Internet Relay Chat network
running any bit torrent
application, tracker, or client
participating in any
file-sharing/peer-to-peer activities
running any scripts for
file sharing, dump and mirroring service
running any gaming servers
running cron entries or
other scheduled tasks other than by configuring them through our control
panel
give away web space under a
domain (including Resellers giving away free websites)
fraudulent sites (fake
banking services, fake login pages, any other site mining information in
illegal ways)
running PPC and PTC,
AutoSurf, Top sites -scripts and gambling sites
operate a proxy website or
service
hosting of remote files for
other websites
running Image Hosting
Scripts
hosting as offsite backup
facility
IP spoofers and port
scanners
providing the resources to third parties whether commercial, free of charge
or by allocation / allocation
3. Reselling
You agree not to re-sell or offer for the use of third parties any part of our
Hosted Services, unless you have purchased the Hosting Services designated for
resellers and not to access without authority, interfere with, damage or
disrupt:
any part of
the Hosting Services
any
equipment or network used to provide the Hosting Services
any
software used in the provision of the Hosting Services
any
equipment or network or software owned or used by any third party
4. Interactive services
Where you use, or allow the use of, the Hosted Services to host a website on
which interactive services (for example, chat rooms or bulletin boards) are
provided ("interactive services"), you must ensure the use of best practice to
operate those interactive services. Notwithstanding the use of best practice in
operating the interactive services, you must assess any possible risks for users
(and in particular, for children) from third parties when they use any
interactive service you allowed to be hosted using the Hosted Services and use
appropriate moderation in the light of those risks. However, we are under no
obligation to oversee or monitor your use of the Hosting Services in relation to
any interactive services you provide or allow to be provided.
5. Content
standards
These content
standards apply to any and all material that you allow to be hosted through the
Hosted Services ("Material"), and to any interactive services associated with
it. You must comply with the spirit of the following standards as well as the
letter. The standards apply to each part of any Material as well as to its
whole.
Material,
Contents, Postings, Publications must:
be accurate
(where they state facts)
be
genuinely held (where they state opinions)
comply with
applicable law in any country from which they are posted
not contain
any material which is defamatory of any person
not contain
any material which is obscene, offensive, hateful or inflammatory
not contain
any material that is pornographic or erotic
not promote
violence
not promote
discrimination based on race, sex, religion, nationality, disability, sexual
orientation or age
not
infringe any copyright, database right or trade mark of any other person
not be
likely to deceive any person
not be made
in breach of any legal duty owed to a third party, such as a contractual
duty or a duty of confidence
not promote
any illegal activity
not be
threatening, abuse or invade another's privacy, or cause annoyance,
inconvenience or needless anxiety
not be
likely to harass, upset, embarrass, alarm or annoy any other person
not be used
to impersonate any person, or to misrepresent your identity or affiliation
with any person
not give
the impression that they emanate from us, if this is not the case or
advocate, promote or assist any unlawful act such as copyright infringement
or computer misuse
6. Suspension and termination
We will determine, in our discretion, whether there has been a breach of this
acceptable use policy through your use of the Web Hosting Account. When a breach of
this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach
of our Terms of Service upon which you are permitted to use the Hosting
Services, and may result in our taking all or any of the following actions:
immediate, temporary or permanent withdrawal of your right to use the Hosted
Services
immediate, temporary or permanent removal of any Material uploaded to our
servers
issue of a
warning to you
issue of
legal proceedings against you for reimbursement of all costs on an indemnity
basis (including, but not limited to, reasonable administrative and legal
costs) resulting from the breach
further
legal action against you or disclosure of such information to law
enforcement authorities as we reasonably feel is necessary
We exclude
liability for actions taken in response to breaches of this acceptable use
policy. The responses described in this policy are not limited, and we may take
any other action we reasonably deem appropriate.
7. Fair Use
No Customer, Client or any other Person shall use or permit to be used the
Providing 24 Services in such a manner as to prevent FAIR AND PROPORTIONATE use
thereof by other Customers, Clients or Persons thereto.
If it is deemed by Providing 24, that a Customer, Client or user is utilizing
his/her/their Providing 24 Services in any manner that prevents FAIR usage
thereof by other Customers, Clients or Persons and/or it is deemed by Providing
24, that a Customer, Client or Person is utilizing his/her/their Providing 24
Services in any manner that is not a PROPORTIONATE usage thereof with other
Customers, Clients or Persons; Providing 24 may:
bill the
Customer the disproportionate amount. Additional billing will be in Account
Increments based upon average usage. (If an account holder utilizes twice
the amount of resources as the average user they will be billed for two
accounts.)
limit the
Customer's use of the Providing 24 Services (limits will be set to the upper
quadrant average usage by the customer base)
discontinue and refuse to provide any Providing 24 Services. (the impetus
for the creation of an ISP was the cost involved in buying and maintaining
the network operation. To solve this problem and ISP provides "shared"
resources to effectively lower the overall costs. This is not a new idea, it
is fundamental in industries like insurance where your payment is calculated
on a proportionate basis. Like insurance, individuals can be charged extra
or denied insurance because of factors that would disproportionately
increase the costs for the other participants)
8. Resource
Limitations (unlimited Features)
All resources
are limited to one extent or another, our "unlimited" plans are not different in
this respect. Our unlimited usage plan simply ensures that your service and
billing are not affected if your usage spikes or you are using more than the
average amount of resources. The inode restriction remains to ensure the
stability and fair use of the available storage space on the shared hosting
server. If the inode restriction is exceeded, we inform the customer about the
need to remove the unnecessary files and reserve the right to make a cleanup
ourselves. Currently we grant an inode limit up to 500.000 files for each each
webspace. This includes a counting of all files, emails, log files, web pages
stored on the webspace ...
Bandwidth, Webspace and Features are unlimited as long as:
explicitly mentioned within the offer (Product Description)
it is used
as an integral part of your Website or Hosted Service
you are not
intentionally abusing the service by using excessive bandwidth or storage
you are not
violating our terms and conditions regulated by the Terms of Service
you are not
impeding our capability to provide other users with the Providing 24
service.
In other words,
if you are adding content (images, files, text, etc.) to your site and using the
service in the way it is intended to be used, then we will not limit the amount
of bandwidth and webspace your site is consuming. Our intention is that, as long
as both parties are being fair, you should not have to worry about bandwidth or
storage limits. We'll take care of these sorts of issues so you can concentrate
on growing your site. If, however, you are attempting to take advantage of the
service by distributing large files or streaming excessive video or hosting
torrents or something similar, then we will request that you cease doing so. If
we find that your web hosting account falls outside of our fair use policy we
will contact you to discuss alternative arrangements going forward. It is at our
sole discretion as to how much traffic and disc space usage is acceptable. Our
Data Center will be the sole arbiter as to what constitutes a violation of this
provision.
For this reason, we have made provision to regulate the average
usage requirements with the help of "inodes" restrictions. Information about the
current inodes restrictions are provided on request by the Service Center, as
the agreed value (number of files), depending on the average usage requirements
of all customers, can change at any time.
Examples of
what we would consider excessive usage could be:
streaming
of Audio, Video or Podcasts
space usage
to backup large files or large quantities
using the
space for file-sharing purposes
using the
account to host files for other websites
collect
email for other domain names
cgi script
operation which effects normal server operation
Chat rooms,
IRC or IRC bots operation
space usage
for downloads (shareware, sound, video, image, multimedia and mp3 archives)
sub hosting
- any domain housing additional users
mirror
sites or Sites with Banners, graphics or cgi's running from their domain
used on other domains
any site
whose primary purpose is file distribution e.g. download shops
9. Final Provisions
The
Client agrees that he or she has the necessary knowledge to create and maintain
their hosting account otherwise to request for an optional Managed Hosting
Top-Up Service. Client agrees that it is not the responsibility of Providing 24 to provide this knowledge or any Support outside matter specific to our
servers. We may revise this acceptable use policy at any time by amending this
page. You are expected to check this page from time to time to take notice of
any changes we make, as they are legally binding on you. Providing 24 reserve the
right to terminate the Customer’s Service for breach of any term of this
Acceptable Use Policy.
Last Revised:
01.01.2015
Support Terms -
Service Level Agreement
Support Policy
The "Support" and its facilities are described by the following
definitions and regulations according to the subscribed product and the feasible
services within the supplied technology.
Support
Interfaces
Every
Distribution Website provide an individual interface to request technical
support by Ticket System or Email for our products. For some Managed Service
Products we provide individual forms to collect all data, files, and information
required to fulfill your request and to establish the services (e.g. Website
Content Implementation, Installation of Applications...) in accordance to the
inclusive product features. These forms can be found in the Customer Service
Area at our Website. To use the Support Service or to request for Help, login to
your Customer Service Area and open the "Support" Panel. If required you must
login by your Customer Account Data, if not you must initiate your request by
the registered Email Address, related to our Customer Master Data. Same is
applicable whenever a request is transmitted by email. In some cases we require
you to enter or transmit the "Customer Key Word" in addition, for authorization
purpose and to ensure the request has been initiated by the account owner or a
delegated representative.
Processing
Time
We will process
any standard Service- and Support request as fast as possible. In some cases,
depending on the current usage intensity for ticket requests , we may need
longer to respond. The implementation of the services requested will follow after
assignment to a technical staff without timeframe. The request is processed in
accordance to the intensity of the required tasks and under consideration of the
time effort. Tickets submitted via Ticket Center can be tracked to check the
actual status of your request at any time.
Service Level Agreement Assignment
Service Level
Agreements
We include 3
types of SLA within our products. SL0 categorizes the requests that are not
subject to the product or the standard feasibility within the framework of the
technical resources. This classification is at the express request of the
customer, and outside of the standard operation or the intended use of the
product specification.
SL0 -
Fee Based Support Service for all not categorized tickets, not belonging to the
client inclusive features of the subscribed product.
For any kind of individual request, which is not included or can not be covered
by normal operation within any other level of service agreement. This support
service is charged by 18 Euro per quarter hour.
SL1 -
Basic Support (FREE) on technical issues within all of our products via ticket
system and e-mail. This service level is limited solely to the technical,
customer inaccessible areas of the product as long as specified in the product
description. Work which can be done by clients themselves and is possible to do
must also be done by the client.
SL2 -
Professional Support for technical issues for "Semi Managed Products". With a
product in Semi-Managed Mode, we will cover all issues of administration,
settings and the proper operation plus setup procedure (Initial Setup). This
level of support is limited to a certain number of ticket requests during the
contract period, according to the product description.
SL3 -
Premium Support on technical issues for "Fully Managed Products". Each product
in full-managed mode, we will cover all issues of administration, settings and
proper operation as well as the set-up procedure (Initial Setup) and an
unlimited amount of inclusive ticket requests during the entire contract period.
With this service level, we organize the entire operation and the complete
management of the ordered product, specified according to the inclusive services
of the product description.
* SL2 + SL3 is
free of charge, if specified in the product description and limited solely to
the inclusive services. If required and not included in the product description,
we offer an optional managed service with personalized contract that covers the
desired requirements of the clients.
Pre-conditions for Service Level Assignments are the product descriptions and
the therein mentioned Service Features and Managed Support coverage. Managed
Support is generally limited to the provided Product or Service and related to
the provided technical operability of the subscribed products. Not all technics
and solutions are realizable within the respective product environment. When the
customer has delegated Providing 24 to manage and maintain a
service, no access rights are granted to the customer for the respective
service.
Real-Time
Support - Live Chat
Real-Time
Support is the direct live chat with a support technician and can be requested
by the customer at any time. After the request, the customer receives an agreed
date to login to the chat system. The technical staff will attempt to resolve
the requirements with the customer. This service is charged according to the
price model under SL0.
Initial Setup
Service
Initial setup
is the definition for the roll-out or setup of a service package and may include
the installation of software, the adjustment of settings and preferences and
operational tests. This service will be carried out once before the service is
delivered to the customer and is limited to the inclusive mentioned service
features as per product description.
Last Revised:
01.01.2015
Domain Terms
Domain Policy
If the
customer requests an individual domain registration or a domain is part of any
package ordered, this regulation comes into effect in
addition to the Terms of Service and the accompanying policies:
1. General, Legal Relationships, Additional Conditions
1.1. The
various top-level domains are from a variety of different organizations and
registrars managed. For each of the different TLDs exist appropriate conditions
for the registration and administration. The Domain Policy of Providing 24 takes place in addition. Therefore the delegating customer agrees
with the public domain registration terms of the respective domain authority and
this domain policy of Providing 24. An overview of the
respective authorities of the various Top Level Domains and their registration
guidelines can be found
here.
Providing 24 fullfill the domain registration directly or through third party
registrars and remains the only contact for the customer. The personal
information required for registration are collected and processed in accordance
with our Privacy Policy.
1.2. The
provider only commissioned on behalf of the customer to register the domain with
the registry.
1.3. If the
customer is reseller (not consumer) of a domain, he is obliged to ensure that
the end customer ("Domain Owner" or "Registrant") is aware at any time that the
registration takes place through a third party and that
therefore a contractual relationship between the customer and the third-party
registrar exist. In addition, if the customer acts as a reseller of domains to
obligate its customers to comply with the relevant conditions of registration
and if the customer of the customer is reseller in turn, ensure that these
customers do likewise committed.
2. Auditing Responsibility of the Customer
2.1. The
customer checks before applying for a domain that they will not infringe rights
of third parties and not contravenes against the law. The Customer warrants that
she/he has complied with this responsibility and ensures that no violation of
law occurred after adequate investigation.
3. Registration Data, Notification Duties
3.1.The customerhas the obligationtoregister a domain,thecorrect and completeinformationof the domain owner("Registrant"),the administrative contact("admin-c"
or "Administrative Contact")andthe Technical Contact("tech-c"and "Technical
Contact")indicate.
Irrespective of the relevant conditions of the registration terms includes each
beside name, a summons mailing address (no P.O. Boxes or Postal Mail Address),
e-mail address and telephone number. The customer has to update changes in the
data immediately in the Customer Service Panel after login or by notifying to
Providing 24 by letter mail, fax or email.
3.2. The
customer is obliged to inform the Provider immediately if she/he looses the
rights of the registered domain due to a judicial decision.
4. Expiry of the Registration
4.1. The
provider will make the application for the desired domain with the respective
registrar after explicit customer request. The provider has the right to
activate the domain name not before the full payment of the agreed fees for the
registration has been made by the customer. The provider has no influence on the
decision of the respective registrar and the allocation of the requested domain.
The provider does not guarantee that the requested domain will be allocated
and/or the assigned domain is free of third party rights or for permanent
registration. The information about the status of a domain is no confirmation of
the real availability. This information is provided by the provider, based on
third party disclosure and refers to the moment that the availability check has
been done. Only with the registration of the domain for the customer and the
registration in the database of the registrar is the official confirmation that
the domain is assigned to the customer
4.2. The
customer will be registered as the domain holder and administrative contact from
the respective registrar. The provider is entitled to enter another email
address (admin-c) for administrative reasons for the TLDs ("extension") .com,
.net, .org, .cc, .biz and .info. The customer's rights are not affected. The
customer agrees to this procedure explicitly.
4.3. A change
of the registered domain name after the registration is excluded. Possible then
is simply a termination of the existing and a new application of the new domain.
If the requested domain has been allocated to another contracting party during
the registration procedure within the registrar, the customer can choose a
different available domain name. The same applies for a provider change, if the
previous provider declines the relocation request. If certain domains were
terminated by the customer himself or for domain disputes, there is no right for
the customer to request a free replacement domain or any compensation.
4.4. The
supplier may show under a domain registered by the customer an individual page,
as long as the customer has no own content, no routing destination specified or
the domain is redirected to other content.
5. Statements, Renewal, Cancellations, Refund of Charges
5.1. All
statements regarding domains, in particular the termination or renewal of a
domain, domain transfer, deletion of a domain, require the written form. If
applicable, the respective service request can be initiated via Customer Service
Panel.
Domain will NOT
renew automatically but there is the option to renew after the registration
period ends. Providing 24 will notify the customer at least 3
weeks before the domain expiration date to provide the necessary information on
how to renew the domain. The costs according to the actual domain registration
price list is applicable for the next period and has to be paid in advance. If
the payment is late the customer may run into troubles while the domain is
returning to the registrar. If the renewal remains unanswered by the customer
the domain will be deleted and returned to the registrar. It will not be
possible to reactivate the domain once deleted.
5.2. For all
the domains registered with Providing 24, the customer may
terminate in accordance with these domain registration conditions and the
specific terms of the registrar to move to another provider, if the new provider
offers the appropriate top-level domain or supports the relocation service with
the necessary conditions and requirements. Unless the entire web hosting
agreement is not expressly terminated by the customer, only the cancellation of
a domain will be performed. The webhosting contract itself remains persistent
due to its operability without a domain.
5.3. Providing
24 may not agree to a provider change (KK Application for
Relocation) if the customer release the relocation request too late and the
domain renewal overlap the relocation process or the necessary preconditions for
an agreement are not met. Providing 24 is expressly authorized
to delete the canceled domain at the appointed date with a cancellation request
to the respective Registry ("CLOSE"). The provider reserves the right to agree
to relocations only if all undisputed pending claims of the customer have been
settled.
5.4. As far as
the registration of a domain continues for the registered period after
termination of the contractual relationship with Providing 24
and the domain is still available for operation, a compensation or refund for
already paid fees is not applicable.
6. Domain-Reseller
6.1. As far as
a domain is registered by a customer for a third party, particularly from a
customer for a customer ("second client"), the customer may only change the data
("whois data") or start a relocation of this domain when the customer of her/him
(domain holder and/or the administrative contact) explicitly consent in a
written order. This applies to all change request of the customers in her/his
own name, and for all orders that she/he granted to Providing 24
on behalf of the second customer. For domain resellers are special prices
applicable when all preconditions mentioned at our website's domain area are
met.
All domains
prices are mentioned at our website's domain area which contain the standard
pricing for all available top-level-domains. For special or VIP domains the
prices can differ from one registrar to another. The pricing will be stated
within an invoice after the registration process has been initiated by the
customer. The registration will not complete before the customer agreed to the
individual pricing accompanied by settling the invoice. Providing 24 can not take influence on individual prices of the respective
registrar for "VIP-Domains". For domain resellers are special prices
available at our website which require to met all applicable preconditions. More
information can be retrieved at the domain area of our website.
For Transfer or
Relocation of a domain, the customer sign complete responsibility while
initiating the request, the obligation to notify all parties and the negotiation
between the actual and the new provider. Owner changes are possible on written
request, signed by the actual and the new owner. The new owner will be entered
as a new customer in Providing 24's Customer Master Data and the
registration data will be updated with the respective registrar. Update of the
domain registration data at the registrar is possible at any time and can be
requested in written form signed by the domain owner. All imposed fees and costs
precipitated by any of the requested services apply in total at the customers
responsibility.
7.2. Domain
Services - All domain services such as DNS settings, updates and changes of
registration data, update and creation of DNS entries, forwarding functions,
catch all/wildcard requests for Emails and Domains will be established after
authorized request of the customer respective the domain owner and invoiced
according to the actual price list which is accessible at our website. If
applicable we will grant unique access to the DNS Management for the customer to
administer the registered domains.
7.3. Price
Protection - For all domain registrations the price mentioned at the moment of
the order applies for the entire registration period and will not underlay any
changes during the contract duration. The prices may change from time to time
which effect only domains which require a renewal at this time. Thus, the
customer receives a guaranteed price for the registration period and is not
subject to price adjustments. Domain prices are underlying constant adjustments
which affect exclusively new registrations and renewals corresponding to the
actual price list at this moment. The cost for the entire domain period must be
paid in advance.
7.4. Fee's of
Registrar Services - The customer agrees to pay in full; all applicable fees and
charges that may incurred by the Registrar for any service commissioned by the
customer. Further information are available at the registrar's website.
8. Free Domains / Inclusive Domains
With some of our product packages or in special promotions the
customer will get a free inclusive domain. Therefore we
distinguish between:
Free Top-Level-Domain for limited period
(the
domain will renew after the promotion period with the
standard pricing)
and
Free Top-Level-Domain for life time
(the
domain is without cost for the time that the product/package
contract is active)
The customer can freely decide and request the desired domain
name for registration with the applicable Top-Level-Domain
within the terms of the promotion. The registration of free
domains is possible at any time during the order process of the
promotional subscription or at any later time. The domain is
valid for the before mentioned time according to the product
package description, as long as the product package which was
part of the special offer or the promotion is persistent. The
general domain regulations are applicable for free inclusive
domains.
If FREE Top-level-Domains are not inclusive within the
subscribed product package, the customer can register the
desired domains optionally. If no domain is required the
customer will get a Service Domain for free to access her/his
website or service package. Therefore we distinguish between:
Free Sub-Level-Domain
for the duration of the product subscription
or
Free Service URI
for the duration of the of the product subscription
These URL's are generated on customer demand or automatically
within the respective product subscription. Therefore the
customer can request for an individual name for the registration
of a Sub-Level-Domain, if applicable within the subscribed
product package. The URI to the product package is a fixed
Service URL which can not be changed.
The following syntaxes are allowed for registration of
Sub-Level-Domains:
yourname.servicedomain.tld
yourcompany.servicedomain.tld
accountid.servicedomain.tld
All Service Domains are subject to the Acceptable Use Policy and
the Domain Terms in general. We grant a non-exclusive,
transferable and irrevocable right to use the Service Domain
within the subscribed service product. For all content and/or
services, accessible within the Service Domain, the customer
sign full responsibility. We use the right to refuse the
requested Service Domain Application and to constrain or cancel
the usage of the Service Domain at any time for any reason.
Last Revised:
01.01.2015
Affiliates Policy
Affiliate Policy
Recommendation Program for Partner & Customer
1.
Participation Requirements
Affiliates must be 18 (eighteen) years of age. Affiliate Web sites must not
contain or link to any lewd, obscene, illegal or pornographic material, or any
other material that we deem to be objectionable. This includes, but is not
limited to, bigotry, hatred, pornography and all content of an adult nature. In
addition any site selling or promoting bulk e-mail services is not allowed.
There are two
ways of participating; either through registration with an affiliate partner
network or through direct participation as a customer within the Customer
Service Account. Thus, a Partner or Customer who recommend the products of
Providing 24 and generates sales in this way is designated as
"Affiliate" within this terms.
2. Link Placement
Affiliate
Advertisements (links/banners) may not be placed in newsgroups, unsolicited
e-mail, banner networks, chatrooms or guestbooks. Any advertisement placed must
be done in such a way that it is not misleading to any site visitor and done
with the intention of delivering valid sales, leads, or clicks to Providing 24.
3. Payments
Affiliates are involved for 30 days in the revenue of each new customer that was
referred to our website via the affiliate link or affiliate code which includes
the unique Partner ID. The achieved commission based on the revenue is recorded
immediately after purchase completion and can be viewed in the respective
affiliate network where the Affiliate has been registered. The final and
refundable payment is confirmed after a 30 day period, if the referred customer
has successfully completed the order and the invoice(s) have been paid. A
commission does not take place if the customer for any reason revoke the
purchase.
Payments are checked, processed and confirmed once per month. The Affiliate can
be paid via PayPal or direct deposit to the existing customer service account to
pay future purchases. The minimum payout is 15 EUR or its equivalent in the
affiliate's currency. Depending on the registered network the affiliate can
request for the payout manually or it will be released automatically when the
minimum payout amount has been achieved.
4. Abuse/Fraud
As an Affiliate, you are compensated for driving new and unique business to
Providing 24 and the connected distribution websites through
your own efforts. There is zero tolerance for abuse and fraud with regards to
its services. This includes, but is not limited to order fraud, self-referrals,
illegal behavior, misrepresentation of services, traffic hijacking, or any other
kind of inappropriate behavior. Providing 24 does not pay
affiliates for subsequent sales, also known as a "sub-sales." If an end user
clicks through a banner ad, text link, or other form of advertising from an
affiliate and makes a purchase, and then returns later to buy something else,
that is considered a subsequent or sub-sale. As an affiliate you must also not
optimize your Website for any terms trademarked by FUN-SURF MEDIA - Global
Internet Projects. This includes all brands and labels and is not limited to. Affiliates may not include any of our trademark brands in any of
their Pay Per Click keywords. Any affiliate found to be involved in any actions
not deemed appropriate by Providing 24 will be terminated
immediately. In these cases, any unpaid referral earnings would be forfeited.
5. Spam
Providing 24 has a zero tolerance for unsolicited e-mail of any
kind. If affiliate makes any reference to Providing 24 in an
unsolicited e-mail, advertisement, newsletter or any other direct marketing
medium, their account will be terminated. This includes the use of our name, a
link to our Website, or a link to another Website containing references to
www.Providing24.com.
6. Termination of Service
Providing 24 reserves the right at its sole discretion to refuse
or cancel service. Violation of this agreement could result in a warning,
suspension, or possible account termination.
7. Limitation of Liability
Customer agrees that it shall defend, indemnify, save and hold Providing 24 harmless from any and all demands, liabilities, losses, costs and
claims, including reasonable attorney's fees asserted against Providing 24 its agents, its clients, partners, officers and employees, that may
arise or result from any service provided or performed or agreed to be performed
or any product sold by customer, it's agents or employees.
8. Disclaimer
Providing 24 will not be responsible for any damages your business may
suffer. Providing 24 makes no warranties of any kind, expressed
or implied for services we provide. This includes loss of data resulting from
delays, non-deliveries, wrong delivery, and any and all service interruptions
caused by Providing 24 and its employees. Providing 24 also reserves the right to modify this agreement at any time.
Modifications may include, for example, changes in the scope of available
referral fees, fee schedules, payment procedures, payment amounts and affiliate
program rules. Any modifications to this agreement will be found here, and your
continued promotion and use of our services means you accept the changes we have
made. The Affiliate can revoke any changes in written format which will result
into termination of the Partner Account and exclusion from the partner program.
9. Privacy Policy
Providing 24 insures that all personal information being
voluntarily submitted to us in the processing of your order (to be used for
record and billing purposes, etc.), inclusive, but not limited to, credit card
and other personal information, will be kept strictly confidential and used
solely by Providing 24 and its authorized representatives and
employees; for the strict purpose for which it was intended, and for the benefit
of the subscriber. We agree not to share, rent, sell or release this information
to any individual, entity or third party, for any reason, without the specific
written consent of the subscriber; with exception as required by law, regulation
or governmental authority. By accepting these terms you allow Providing 24 to send important status information about your partner account,
payouts, general partner information, special offers, marketing and advertising
tools for successful product distribution from time to time via e-mail to your
registered partner email address. If you do not wish to receive these e-mails,
you may opt out of future e-mails at any time by following the instructions
included in the e-mail.
Providing 24 is committed to protecting and securing all
subscriber provided information, through the use of firewalls and additional
security measures in place at its physical facilities to protect against the
loss, misuse or alteration of such information. Full details about our privacy
protection can be found in our Privacy Policy.
10. Commission Structure
The following
structure provides the basic calculation of the regarding commission for every
order referred by an Affiliate. Therefore the Affiliate will gain the mentioned
percentage on the revenue of the generated order (submitted by the customer) as
a commission.
Orders / Month
Commission / Order
unlimited
12,5% (Standard Rate)
The credit of
achieved commission is compensated at the respective affiliate account within
the standard rate. The approval will follow manually and is confirmed when
mentioned in the Affiliate Account.
For some
products and special promotions, the commissions from the default valuesin this
table can differ. Some products may also be excluded from the commission.
Special conditions for wholesalers, distributors and providers can be arranged
individually by contract.
11. Counterpart & Contacts
The Customer
Service Center of Providing 24 will assist you within all your
questions about the affiliate system and your affiliate account. If you are
registered with an external Affiliate Network you can contact them directly in
any case regarding to your affiliate account.
*
These General
Terms of Service and the related regulations and policies are provided in
different languages for informational purpose only. It is herewith clarified
that exclusively the General Terms of Service in the
German language
shall be decisive for the contractual relationship and the legal authority.
